Help Center - Knowledge Base
Top Questions
What is considered Face Value?
Face Value includes the cost of the ticket, fees from the primary ticket seller (not broker fees), and shipping costs to the buyer.
Note: Any ticket purchased on a secondary ticket market such as StubHub, SeatGeek, TickPick, Vivid Seats, AXS Resale, and Ticketmaster Resale must be sold on CashorTrade at face value. Face value is determined by the primary ticket on-sale and NOT by the price on the secondary ticket market. Platinum ticket sales are allowed, as they are purchased directly from the primary on-sale. You can find more info on Platinum Tickets below.
Example:
A primary market such as Ticketmaster sells a ticket for $55 + $11.25 in fees for a total of $66.25. This ticket can only be sold on CashorTrade for $66.25 + shipping costs if applicable.
If you purchased that same ticket on a secondary market such as Stubhub for $150 the ticket must be sold on CashorTrade for $66.25 + shipping costs if applicable.
What if my ticket is not transferable?
Please be patient. The tickets will become transferable at least 48 hours before the event, if not sooner.
Your primary ticket account may show the tickets as non-transferable or the transfer button may be grayed out in the app, but the transfer option will appear. Sellers need to be diligent in checking their primary ticket app and making sure ticket transfers happen once the transfer option is made available. If sellers do not make the transfer to the buyer they will not be paid out.
What is required to buy and sell tickets on CashorTrade?
A valid credit/debit card and a verified PayPal
A valid credit/debit card is required to list, sell, and buy tickets.
A verified PayPal is required to accept payouts.
Please link your existing PayPal account in your account settings.
If you do not have a PayPal account you will have to create one before you can accept payouts for tickets you sell.
When I commit to buy, do I automatically get the tickets?
No. An offer must be accepted by the Seller for a sale to be completed.
Your card is authorized, but not charged when you commit to buying a ticket. You will be notified as soon as an offer you have made is accepted, your card will be charged, and the Seller will deliver the tickets by providing shipping/tracking, transferring the tickets to your associated account, or uploading the PDF into the message thread.
If your ticket is an electronic transfer, and has been transferred but is not showing up in your associated account, be sure to check your email to "accept" the tickets, which should move the electronic tickets to your associated account. You may see this email in spam/junk folders, so be on the lookout.
What is the $1.00 charge on my card?
The $1.00 charge will disappear from your account within a few hours and your card will not actually be charged $1.
Every card that is added to a CashorTrade account must be authorized with a $1 charge to confirm that the card is valid and has not been reported lost or stolen.
How do I transfer digital tickets?
Primary ticket sellers such as Ticketmaster and AXS offer a transfer feature on their app or website that enables a buyer to transfer their tickets to another person.
Generally, the person making the transfer will need to input the email address associated with the account of the person they are transferring the tickets to.
Please note that when tickets are purchased from an on-sale the primary ticket account may show the tickets as non-transferable or the transfer button may be grayed out in the app or website. Please be patient, as the tickets will become transferable within 24-48 hours before the event, if not sooner. Sellers need to be diligent in checking their primary ticket app and making sure ticket transfers happen once the transfer option is made available. If you do not make the transfer to the Buyer you will not be paid out.
Are Platinum/Premium tickets allowed on the site?
Platinum/Premium ticket sales are allowed because they are purchased directly from the primary on-sale.
Although Platinum Tickets may be higher priced than other tickets, they are not scalped, they are not resold, and are considered face value. The prices are determined by the artist, venue, and promoter using a dynamic pricing model similar to what hotels and airlines use.
For more information on Platinum/Premium Tickets:
What is Trader's Protection?
Trader's Protection is CashorTrade's Insurance and Escrow Service.
All credit card transactions made on CashorTrade are held in escrow until the sale is complete and the Trust Level of the Seller determines the payout date. Ticket exchanges that do not involve a credit card transaction are not covered by Trader's Protection.
Transferring Tickets
What if my ticket is not transferable?
Please be patient. The tickets will become transferable at least 48 hours before the event, if not sooner.
Your primary ticket account may show the tickets as non-transferable or the transfer button may be grayed out in the app, but the transfer option will appear. Sellers need to be diligent in checking their primary ticket app and making sure ticket transfers happen once the transfer option is made available. If sellers do not make the transfer to the Buyer they will not be paid out.
What happens if I can't accept transfer on Ticketmaster?
We've been there!
This is becoming a very common issue, where you will see "Oops Sorry! Something Went Wrong" or a "500 Error" when trying to accept a transfer through an e-mail from Ticketmaster.
If you have been trying to accept a ticket transfer for over 10 minutes, ask your seller to cancel the transfer and use the Ticketmaster App to transfer the ticket to your phone number instead of e-mail. You can share your cell phone number in a committed chat thread, and it is more likely to work via phone number.
The second transfer option is only available in the app, so both parties must have the app to make it go through.
Please note: Buyer and seller should work together when this happens to assure a sale is completed. Visit Ticketmaster's Help Page
Can I sell my Cloud9 Reservation here on CashorTrade ?
Absolutely! Cloud9 has made this a very simple, yet safe & secure transfer process! CashorTrade is familiar with this process and able to assist you every step of the way!
Note - Buyer and any additional guests being added to the reservation must have a Cloud9 Account prior to seller submitting transfer request form.
Any remaining balance on the lead guests account (seller) will be transferred to the buyers Cloud9 account. If the package is paid in full, only the transfer fee will need to be paid (to Cloud9) before the reservation is transferred to the buyers name(s).
Things That Will Make Your COT Experience Better
Adding electronic ticket transfer information
You can add your account information for Ticketmaster, AXS, CID, Ticketfly, Eventbrite, or any other Primary Ticketing company in your billing settings, by clicking on Address Book and scrolling down.
For sales with electronic transfer, if your address book has your primary accounts linked the seller can transfer to you right away. This makes the process easier for both them and you and really comes in handy for those last-minute ticket transfers right before showtime.
Update Shipping, Billing, & Payment Methods
Updating your Contact information, Shipping information, & PayPal
Having the correct information will make ticket purchases smoother for everyone. Visit your billing settings and make sure your default payment, shipping address, and PayPal account are all up-to-date and accurate.
Click on Address Book and scroll down to make sure your Primary Ticket accounts are linked.
What is that $ symbol in the chat?
Use the $ symbol to request and send funds between Buyer and Seller
If the shipping circumstances for an order change or additional tickets are added to an order in progress or if additional funds are needed for any other reason. Simply click the $ symbol in the chat to request or send funds.
How do I add my PayPal?
Connecting a verified PayPal to your account is the only way to be paid out for tickets you sell on CashorTrade.
Once logged in you can link your PayPal in the billing section of your profile.
If you're having trouble adding your PayPal on the mobile app please delete the app and download it again to get the latest version, then try again.
Active Transaction Credit Limit (ATCL) & Payouts
How can I improve my Active Transaction Credit Limit (ATCL)?
Active Transaction Credit Limits are determined by trusted history on the site.
The best way to increase your Active Transaction Credit Limit (ATCL) is by having valid account information, gaining positive reviews, and having successfully completed sales on CashorTrade.
The entry-level limit starts at $500, with a valid credit card and Paypal account on file.
You can increase your Active Transaction Credit Limit to $1000 once you have completed 3 successful sales and have been on the platform for over 6 months. A sale is not officially completed until after the event takes place.
To increase your Active Transaction Credit Limit to $2000, you must have completed 10 successful sales and have been on the platform for over 1 year.
We will alert you if your Active Transaction Limit increases or decreases.
When do I get paid?
As soon as you accept a payment, your Payout Status will change to "Pending." CashorTrade pays out prior to the event as long as you have not exceeded your Active Transaction Credit Limit. The sale will not be officially "Completed" until 3 days after the event.
Active Transaction Balance is the sum of all sales, for events that have not occurred yet. A payout prior to the event is considered a loan from CashorTrade, with no fees or interest!
To increase your Active Transaction Credit Limit, we look at the length of time on the platform and the number of completed successful sales.
- Active sales that bring your Active Transaction Balance UNDER your Active Transaction Credit Limit
-
- You will be paid out within 24 hours of the buyer marking the tickets as received.
- Active sales that bring your Active Transaction Balance ABOVE your Active Transaction Credit Limit
-
- You will be paid out 3 days after the event or once your Active Transaction Balance falls below your Active Transaction Credit Limit, whichever occurs first.
As events happen and your sales move from "Pending" to "Completed", your Active Transaction Balance will decrease, to free up more credit for sales to be paid out prior to the event.
Any payout is subject to further review and may be held until 3 days after the event, depending on ticket type, transfer agreement, and/or event policy. Our payment processor may request identity verification prior to such payouts, where a user could be asked to provide the following:
- A photo ID being held next to your face
- A photo of the credit card front and back showing ONLY the last 4 digits on your card
- Email confirmation of the original receipt showing the buyer's name and last four digits of the card used in the purchase
- The official transfer waiver form (if applicable)
What is my "Active Transaction Balance"?
Your Active Transaction Balance is the sum of all payouts that have been issued prior to the event. This includes any payouts you have received or are due where the event(s) associated with the transaction:
- Have not yet begun (e.g., an event that is still in the future)
- Are currently in progress (e.g., a multi-day festival)
- Ended less than three days ago (e.g., an event that occurred yesterday)
While your Active Transaction Balance is below your Active Transaction Credit Limit, funds will be released to your PayPal account within 24 hours of the buyer marking the tickets as received. Once your Active Transaction Balance exceeds your Active Transaction Credit Limit, further payouts (including the payout which caused your balance to exceed your ATCL) will occur three days after the event. Payout dates are recalculated daily, and payouts will be issued as soon as possible within the constraints outlined above.
To illustrate this, consider the following example:
- Josh has a valid card on file with CashorTrade, with an Active Transaction Credit Limit is $500. On June 1, he sells two tickets for $100 each, for an event on July 1.
- Immediately after accepting an offer for this sale, Josh's total pending payouts sum to $200 (2 tickets at $100 each). Josh will be paid out once the tickets have been marked as received by the buyer.
- Once the sale has been paid out, his Active Transaction Balance is $200, so he has a remaining credit of $300.
- On June 10, Josh sells another ticket for $400 for an event on July 15. The buyer marks the tickets as received right away, which will put the Active Transaction Balance above the Active Transaction Credit Limit, of $600. This sale will not be paid out until the Balance falls below the Limit.
- On July 4, Josh's first sale will be officially "Completed", since it is 3 days after the event. This will make the Active Transaction Balance of $400, and Josh's payout will initiate.
- On July 18, 3 days after the last event, Josh's Balance will fall back to $0 and he would have $500 in Available Credit to be paid out prior to an event.
Why is there now an Active Transaction Credit Limit?
As CashorTrade has grown, we have added features to keep our members safe.
Check out this blog article for more information on moving forward with ATCLs!
Where do I see my Active Transaction Credit Limit?
Viewing your Active Transaction Credit Limit
Navigate to the menu and select "Billing". From there, click the "Ticket Payouts" sub-tab.
Here you will see your Active Transaction Credit Limit, along with a breakdown of your Active Sales and your fully Completed Sales.
Please reach out to us via support if there is an issue with your payout and we would be happy to help figure it out!
Listing and Selling Tickets
How do I transfer DICE tickets?
- Open the DICE app, tap the tickets icon at the bottom of the screen and click on the relevant event.
- Press Send to a friend.
- Add your friend s mobile number from your phone s contact list. As tickets can only be transferred between DICE accounts, please ask your friend to create one if they're not registered yet.
- Choose the number of tickets you would like to send.
- Once you're ready, hit Send tickets and the tickets will land in your friend s account.
- Since tickets can only be sent between DICE accounts, ask your friend to create one if they're not registered yet.
- Mark as sent on CashorTrade
What happens if I can't deliver my tickets to my buyer?
All sales are final on CashorTrade.
If a seller for any reason can not deliver tickets they have sold on CashorTrade, this is considered a Dropped Sale. There is a 150% fee charged to the card on file, in order to remedy the situation for your buyer.
Please review our Terms of Use under Section 8 lines C and D.
What is considered face value?
Face Value includes the cost of the ticket, fees from the primary ticket seller (not broker fees), and shipping costs to the buyer.
Note: Any ticket purchased on a secondary ticket market such as StubHub, SeatGeek, TickPick, Vivid Seats, AXS Resale, and Ticketmaster Resale must be sold on CashorTrade at face value. Face value is determined by the primary ticket on-sale and NOT by the price on the secondary ticket market. Platinum ticket sales are allowed, as they are purchased directly from the primary on-sale. You can find more info on Platinum Tickets below.
Example:
A primary market such as Ticketmaster sells a ticket for $55 + $11.25 in fees for a total of $66.25. This ticket can only be sold on CashorTrade for $66.25 + shipping costs if applicable.
If you purchased that same ticket on a secondary market such as Stubhub for $150 the ticket must be sold on CashorTrade for $66.25 + shipping costs if applicable.
When do I get paid?
As soon as you accept payment, your Payout Status will change to "Pending." CashorTrade pays out prior to the event as long as you have not exceeded your Active Transaction Credit Limit. The sale will not be officially "Completed" until 3 days after the event.
Active Transaction Balance is the sum of all sales, for events that have not occurred yet. A payout prior to the event is considered a loan from CashorTrade, with no fees or interest!
To increase your Active Transaction Credit Limit, we look at length of time on the platform and number of completed successful sales.
- Active sales that bring your Active Transaction Balance UNDER your Active Transaction Credit Limit
-
- You will be paid out within 24 hours of the buyer marking the tickets as received.
- Active sales that bring your Active Transaction Balance ABOVE your Active Transaction Credit Limit
-
- You will be paid out 3 days after the event or once your Active Transaction Balance falls below your Active Transaction Credit Limit, whichever occurs first.
As events happen and your sales move from "Pending" to "Completed", your Active Transaction Balance will decrease, to free up more credit for sales to be paid out prior to the event.
Any payout is subject to further review and may be held until 3 days after the event, depending on ticket type, transfer agreement, and/or event policy. Our payment processor may request identity verification prior to such payouts, where a user could be asked to provide the following:
- A photo ID alongside your face
- A photo of the credit card front and back
- Email confirmation of the original receipt showing the buyer's name and last four digits of the card used in the purchase
- The official transfer waiver form (if applicable)
Are Platinum/Premium tickets allowed On the site?
Platinum/Premium ticket sales are allowed because they are purchased directly from the primary onsale.
Although Platinum Tickets may be higher priced than other tickets, they are not scalped, they are not resold, and are considered face value. The prices are determined by the artist, venue, and promoter using a dynamic pricing model similar to what hotels and airlines use.
For more information on Platinum/Premium Tickets, please visit the links below:
https://www.ticketmaster.com/h/platinum/Buyerfaq.html
https://support.axs.com/hc/en-gb/articles/360011613900-What-is-AXS-Premium
Can Sellers add fees?
Sellers may not charge a convenience fee, handling fee, or any other fees.
Sellers are only permitted to add shipping costs in addition to the face value of the tickets.
Can I list tickets I do not have yet?
Only if you have a purchase receipt.
It's OK to list tickets you own and have a receipt for, but don't have in your possession yet ('Not In Hand') as long as you're certain you will have them on the date you provide when listing the tickets (the 'In-Hand Date'). The In-Hand Date you provide is the beginning of your shipping window to complete the sale. If your tickets haven't sold and the In-Hand Date changes, you may change the In-Hand Date without incurring fees. If your tickets have sold and the In-Hand Date changes, you may incur additional fees.
Can I delete or modify a listing?
You are free to modify or delete your listing at any time before you accept an offer from a Buyer.
Can I list my tickets on other sites too?
We can't stop you, but do so at your own risk.
If you choose to list your tickets on CashorTrade and on other sites and you end up selling your tickets somewhere else or no longer have them in your possession, you must delete any listing associated with them from CashorTrade immediately. If you accept an offer to sell your ticket on CashorTrade although it has sold somewhere else and you are not able to complete the sale, you will be subject to additional fees.
How are payouts processed for Travel Packages?
All Travel Packages and Resort Package payouts are sent 3-days after the event.
Due to the high liability and value of these packages, all payouts send promptly after the event occurs. The only way to guarantee protection for all parties is to wait for the buyer to have the wristband on their wrist and inside the event.
Do I need a PayPal account to sell tickets?
A verified PayPal is required to get paid out for tickets you have sold.
A valid credit card is required to list and sell tickets on CashorTrade and a verified PayPal is required to accept payouts. Please link your existing PayPal account in your account settings.
If you do not have a PayPal account you will have to create one before you can accept payouts.
Note: You do not need a PayPal account to buy tickets on CashorTrade; tickets are purchased with either a debit or credit card.
Delivering Tickets to Buyers
How Do I Transfer Eventbrite Tickets?
Eventbrite Tickets
There is no official in-app transfer option offered for Eventbrite tickets. We recommend that sellers save the PDF ticket documents that were delivered to you via email by Eventbrite. Then sellers can upload the PDF file of their tickets into the CashorTrade chat thread with their buyer directly OR email the PDF tickets to the buyer's confirmed email address. As always, if a user has issues retrieving their original tickets from Eventbrite please contact Eventbrite's support team to resolve the issue. For more information please visit the Eventbrite Help Center
What are ways I can get my buyer their tickets?
The best way to get your buyer their tickets, is having an official transfer from the site or application used to purchase, the PDF that is sent to you when purchasing, or mailing physical tickets.
If these are not options for you, below are some ways you can also get your buyer their tickets:
Mobile tickets that are non transferrable 24-48 hours before the event:
- Change your password and give your buyer access to your ticket account so they can login and use the ticket; you can change your password back after the event
- Upload an image of the barcode in the thread so your buyer has access to the barcode until the ticket becomes fully tranferrable ( AXS has rotating barcodes, so this is not an option for their tickets)
Physical tickets:
- We always suggest sending a photo of the tickets and barcodes in the thread before mailing priority with tracking. This way, if they do not make it to the buyer in time for the event, they will have the barcode incase they need to use to the photos of the tickets - Reissuing the tickets to will call is also an option, but having the barcodes can make it easier for all parties involved
How do I deliver PDF tickets?
For PDF tickets you can screenshot and upload directly to the CashorTrade message thread.
The upload will be considered Proof of Delivery and the Buyer should mark as Received. Also, we recommend to forward the original ticket email to your buyer. This will ensure that your buyer can access the ticket purchased and gain entry into the event.
How do I transfer digital tickets?
Primary ticket sellers such as Ticketmaster and AXS offer a transfer feature on their app or website that enables a buyer to transfer their tickets to another person.
Generally, the person making the transfer will need to input the email address associated with the account of the person they are transferring the tickets to.
Please note that when tickets are purchased from an on-sale the primary ticket account may show the tickets as non-transferable or the transfer button may be grayed out in the app or website. Please be patient, as the tickets will become transferable within 24-48 hours before the event, if not sooner. Sellers need to be diligent in checking their primary ticket app and making sure ticket transfers happen once the transfer option is made available. If you do not make the transfer to the Buyer you will not be paid out.
Electronic Tickets that are In-Hand should be delivered immediately upon the acceptance of an offer.
What if my e-ticket is not transferable?
Please be patient. The tickets will become transferable at least 48 hours before the event, if not sooner.
Your primary ticket account may show the tickets as non-transferable or the transfer button may be grayed out in the app, but the transfer option will appear. Sellers need to be diligent in checking their primary ticket app and making sure ticket transfers happen once the transfer option is made available. If you do not make the transfer to the Buyer you will not be paid out.
How do I deliver physical tickets?
When shipping physical tickets we ask that Sellers use a Priority service so a tracking number can be provided.
Tracking numbers allow the seller, the buyer, and CashorTrade to see where the ticket is.
Sellers are also encouraged to add carrier insurance to cover the full value of the package in case anything is lost. In the event of a lost package, insurance coverage will be necessary for the Seller to recoup the costs of the package from the carrier.
Sellers are required to take a clear photo of each bar code and upload it to the message thread prior to shipping. Barcode photos can be used to scan and gain entry at the point of entry as a backup.
Please do not require a delivery confirmation signature as it can complicate or delay the delivery of the ticket if the buyer is not at home when it arrives.
NOTE: If the event is less than 3 days away, please ask the buyer if they would like to have them overnighted for an extra charge. You can edit your post to reflect the added shipping or they can send more money with the "$" in the bottom left corner of your chat.
Do I send tickets before I receive payment?
Yes. All credit card transactions made on CashorTrade are held in escrow until the sale is complete and the Trust Level/Active Transaction Credit Limit of the Seller determines the payout date. By accepting an offer, this charges the buyer's card.
Do not transfer tickets until a commitment has been made, by the buyer submitting an offer and the seller accepting that offer.
Once an offer is accepted, you enter into a commitment to send the tickets as described in your post. As soon as you accept an offer your Payout Status will change to "Pending." The funds will be released to your PayPal account depending on your payout trust level and your Active Transaction Credit Limit.
What is considered Proof of Delivery?
If a Seller is unable to provide proof of delivery then the Buyer will receive a full refund minus CashorTrade platform fees.
Proof of Delivery includes:
For Electronic Ticket:
- A screenshot or email of the transfer confirmation from the primary ticket company
- An uploaded PDF or bar code to the message thread
For Paper Tickets:
- A tracking number that shows as 'delivered' in the details in time for the show
NOTE: Proof of deilvery must match the ticket type as listed in the original post
When do I deliver the tickets I sold?
As soon as your tickets are "In Hand"
As soon as your tickets sell, if you have tickets in your possession ("In Hand"), you must ship or deliver the tickets within 24 hours. If the tickets are not yet in your possession ("Not In Hand"), the deadline to complete your sale is based on the date you identified as your In Hand Date.
Sellers will be required to show proof of shipment within 24 hours of the stated In Hand date to avoid being subjected to additional fees.
How do I handle shipping costs?
Add them when you are creating the ticket post or add them later.
Shipping costs can be added when creating the ticket post. However, once an offer is accepted, you can adjust the cost of shipping depending on the location and needs of the buyer by editing the post. Alternatively, you can request the Buyer send additional funds using the $ symbol in the bottom left corner of the chat. Any attempted payments outside of the platform will be subject to additional fees and/or the suspension of an account.
Note: Not all shipping companies guarantee overnight shipping. Please make sure delivery is guaranteed for the date and time the Buyer desires and do not require a signature unless the Buyer specifically asks for it.
Where do I provide shipping & tracking info?
In the chat with your buyer or trade partner.
After accepting an offer:
- Click the orange "Delivery Options" button in the chat with the buyer to see their shipping address
- You will need to select the provider that you have chosen and upload the tracking number
- Mark the tickets as 'Sent'
Your sale is not complete until you deliver the tickets to the Buyer and the Buyer marks the tickets as 'Received'. Completing a sale means following all of the steps to deliver the tickets you sold, on time, via the stated delivery method, and as promised in your listing.
What if the tickets I mailed do not make it to my buyer?
The Buyer will be entitled to a refund minus Trader's Protection if the tickets are lost in transit or not marked as Delivered by the carrier on the day before the event or earlier.
Physical tickets need to be delivered at least one day prior to the event to avoid penalties and fees. Tickets that are marked as delivered by the carrier will be considered delivered by CashorTrade. Evidence of the mailing address may be requested to confirm where the shipment was mailed.
Sellers are required to take a clear photo of each bar code and upload it to the message thread prior to shipping. Barcode photos can be used to scan and gain entry at the gate as a backup.
A claim may be filed with the shipping carrier by the seller, if the shipment does not arrive when estimated and insurance was added to the shipment.
How do I deliver tickets for sales made on the day of a show?
Sellers are required to deliver tickets within one hour of accepting an offer for a sale completed on the day of a show to avoid being subjected to additional fees (unless the buyer has communicated otherwise).
Can we meet in person to deliver tickets?
Meeting in person is great and is encouraged for last-minute ticket sales, but please be aware it carries a certain amount of risk.
We want you to meet in person and the platform makes it easy to do that. You can make a new friend, see shows, and trade for years to come.
However, we do not recommend meeting on the lot just before the show or in front of the venue. There are too many variables that can get in the way:
- Cell phones stop working due to so many trying to use them at once
- People are late to the meeting spot or miscommunicate about the exact spot
- Both buyers and sellers have backed out on deals when they pass someone on lot who has or wants a ticket
We recommend you meet up at a location that has an exact physical address like a coffee shop, restaurant, book store! Anywhere that can easily be searched in a GPS or found on a map.
Marking tickets as 'Received'
Sellers are required to have the Buyer mark the tickets as received upon meeting up in person. Only tickets that have been marked as 'Received' will be eligible for Trader's Protection.
Should I add insurance for tickets I am shipping?
When shipping physical tickets Sellers are encouraged to add carrier insurance to cover the full value of the package in case anything is lost. In the event of a lost package, the insurance coverage will be necessary to recoup the costs of the package from the carrier.
Canceled Or Postponed Events
My event is canceled, what happens now?
When an event is canceled, it is marked in the CashorTrade system.
- A notification is sent to all members involved in a trade alerting them to visit the trade message and to act quickly to get things resolved efficiently.
- A system thread is pushed into every trade message alerting the members of the cancellation and provides a button for the buyer to request a refund and a button for the seller to accept the refund.
- When the seller accepts the refund, our support staff will diligently work to process the refund back to the buyer. The refund will be the full cost of the ticket minus the shipping and insurance fee.
How long will it take to get a refund when a show has been canceled?
Many primary ticket companies have asked for 30 days before refunds may be provided from when the event is initially canceled. We at CashorTrade would like to refund a buyer after the seller has received their credit from the original purchase. Please allow this time frame for the seller to receive their refund from the primary ticket company and to click the "accept refund" button that we have pushed into the trade message. If the seller has not accepted within this time, we will begin to process refunds as needed.
What if my event is Cancelled or Postponed, but not showing so in CashorTrade?
We are doing our best to log all canceled and postponed events. There are many. We have programs in place and staff working hard to keep the website updated with event cancellations. If you are part of a transaction for an event that has been canceled or postponed, we will notify you when we learn of the change. If you learn of the change before you are notified by us, simply go to the post with the affected tickets, and use the button pictured below in the Event Details Block to notify our team about the cancellation, so we can begin the refund process.
Can I just refund my buyer via Venmo/Paypal?
In the case CashorTrade has already paid out the seller via their Paypal account, we will charge the seller's card on file and send the funds back to the buyer. DO NOT ATTEMPT TO PROCESS REFUNDS WITH ONE ANOTHER. Our Trader's Protection service only applies to payments made on the platform.
What if I’m in a trade for a cancelled/postponed event?
If you made a trade on CashorTrade for a cancelled or postponed event, your commitment still stands. Please message each other through the app and work to get it resolved. All payments are backed by Trader's Protection and will follow the policy outlined above in My event is canceled, what happens now?
I sold my tickets, but the show has been rescheduled and now I can go to the new date. Can I use the tickets?
No. Unfortunately, you sold these tickets, so they are no longer yours. It is a seller's full responsibility to make sure the ticket they sold is valid at the time of entry for their buyer under our Trader s Protection policy.
Postponed Event. I purchased tickets, but I can’t attend the new date. Can I get a refund?
If the event is postponed and you cannot make the rescheduled dates, you are still responsible for these tickets. If you can't use the tickets for the new date, feel free to make a new post and find a new buyer for these tickets.
All sales are final through CashorTrade, and these tickets are officially yours, even though the event date has changed.
Buying
When I commit to buy, do I automatically get the tickets?
No. An offer must be accepted by the Seller for a sale to be completed.
Your card is authorized, but not charged when you commit to buy a ticket. You will be notified as soon as an offer you have made is accepted, your card will be charged, and the Seller will deliver the tickets by providing shipping/tracking, transferring the tickets to your associated account, or uploading the PDF into the message thread.
What is the $1.00 charge on my card?
The $1.00 charge will disappear from your account within a few hours and your card will not actually be charged $1.
Every card that is added to a CashorTrade account must be authorized with a $1 charge to confirm that the card is valid and has not been reported lost or stolen.
Can I rescind an offer?
A Buyer may rescind their offer at any time on the My Offers page or when visiting the post prior to the Seller accepting the payment.
Once the payment has been accepted the Buyer and Seller must take the necessary steps to finalize the sale. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go.
What if I see tickets listed for over face value?
Flag it!
Users can review information on a post or a user's profile and ("flag") the post or user. Any post or member that reaches a predetermined number of flags may be subject to suspension and removed for further review.
If you see any post above face value please flag the post right away and a team member will review it as soon as possible.
Please be aware that Platinum/Premium tickets are allowed to be posted on the site so please examine each post thoroughly before flagging.
How do I know when my offer is accepted?
You will be notified as soon as an offer you have made is accepted.
Your card will then be charged, and the Seller will deliver the tickets by providing shipping/tracking, transferring the tickets to your associated account, or uploading the PDF into the message thread.
Do I need a PayPal account to buy tickets?
You do not need a PayPal account to buy tickets on CashorTrade; tickets are purchased with either a debit or credit card.
I sent my money, what happens next?
Once your card is charged, the seller will deliver your tickets!
They will either provide the shipping/tracking info, transfer the tickets to your associated account, or upload the PDF into your conversation thread. If the tickets are not available for transfer yet, don't worry. All tickets will become transferrable at the latest 24-48 hours before the event, and it is the seller's responsibility to send the tickets as soon as possible.
How do I cancel my sale?
All Sales are final. You cannot change or cancel any orders after the sale is committed and complete.
If you do not want the tickets that you have received, you must resell the tickets on your own. We know a great place for you to post them!
What if the tickets I bought were over Face Value?
CashorTrade is not responsible for a Buyer that commits to purchasing tickets for above face value.
If a Seller accepts an offer that is made on a ticket above face value the Buyer's payment method will be charged.
If you are charged for tickets on a post that ends up being suspended please create a support ticket as soon as possible so we can review and move forward accordingly.
How do I set up alerts?
Click on the Menu tab in your navigation bar and scroll down to Create Ticket Alerts.
From there you can click "Create Alert" and choose specific events and choose if you would like notifications for those who are In Search Of (ISO), Buying, or Selling tickets to that event. We will send you a notification letting you know when the ticket you are looking for is posted or when a buyer is in search of the tickets you have listed.
Trading
Can I trade 2 okay seats for 1 great seat?
All trades must be fair trades for equal face value. The cash difference must be provided if trading a single ticket for multiple tickets.
Example 1: If you have 2 lawn tickets ($40 each) and you seek only 1 hard to obtain pit ticket ($100) then...
Face Value Trade = "Trade my 2 lawn tickets +$20 for 1 pit."
Invalid Trade = "I will trade you 2 lawn tickets for 1 pit."
Example 2: If you have (2) 200 section seats you want to trade for a floor, it must be the (2) seats for (1) floor plus the face value of the other ticket.
(2) Section 212 Row R Seats 13 + 14 = $210
(1) Floor Ticket = $105
Face Value Trade = (2) sec 212 tickets for (1) floor + $105
How can I protect my trade?
Right now, ticket exchanges that do not involve a credit card transaction are not covered by Trader's Protection.
The best way to protect a trade is to sell one another the tickets, so there is a transaction to reverse in the event that you do not get the tickets you both have committed to.
Can I trade tickets I do not have in my possession?
To offer or accept a trade you must have a receipt for the tickets or the tickets in hand.
Reviews
What's the point of reviews anyway?
Reviews are an essential part of the CashorTrade community.
They establish selling and purchasing repuations amongst our users and help build your profile Trust Level. The more 5-star reviews you get the more likely your offers will be accepted.
How do I view my reviews?
Once you're logged in you can see your reviews here.
Can I edit or remove a review?
We do not allow reviews to be edited or removed.
Please be careful when you leave a review, as they are always final. Take a deep breath and share your experience, as fairly and honestly as possible.
Note: the first rule of the site is to be kind! We have a 0 tolerance policy for abusive language, and language in a review can result in your account being flagged or even removed.
Can I receive a bad review as a Buyer?
Yes! In order to build a platform of trust, we ask our community to help ensure that reviews on CashorTrade are useful and informative.
If you buy tickets from a Seller and have poor communication, or make them wait outside the venue with your ticket, or fail to mark as 'Received' and delay their payout, you may receive a negative review.
Gold Membership
Can I cancel my Gold Membership
Yes!
You can cancel your Gold membership at any time. By navigating to the "Memberships" tab within your settings, you can select "cancel membership". This will stop the auto-renewal of your membership. Your membership will stay active until its experation date. All memberships are purchased in 6 month or 12 month intervals.
If you wish to request a refund after your Gold Membership has automatically renewed please submit a support ticket within thirty (30) calendar days of the auto-renewal date; if your Account has not been used to list, sell, trade, or purchase Tickets or Merchandise within thirty (30) days of the auto-renewal date, you will be eligible for a refund of your Gold Membership subscription renewal fee.
I am a Gold member, why am I being charged a 5% platform fee?
All transactions over $2500 do require a 5% platform fee for all gold members, up to $250. This allows us to provide our Trader's Protection Insurance on these expensive packages. All non-gold members will remain at a 10% platform fee for sales over $2500. All transactions on CashorTrade also include a 3% credit card processing fee in addition to any platform fee.
What is a Gold member?
Gold Members are the BEST!
Seriously though, our Gold Members rock. Some people say "It takes a village..." and they are our village.
Our Gold Members are sustaining members of the site who have purchased premium membership for $48/year ($4/mo) or $36/6 months ($6/month).
Having a Gold Membership not only helps sustain our website, but also gives you the best chance of scoring those hard-to-get tickets, while saving you money on every transaction!
Here are the perks to being a Gold Member:
-Process All Transaction At Cost
As a way to say thank you for your generous sustaining support of the site, you will not have to pay the platform fee of 10% that non-Gold Members pay.
-10 Minute Head Start
All Gold Members get a 10-minute head start when it comes to buying ticket. This is crucial for those hot tickets to sold-out events. Non-gold members can see the post but are not able to reply until the 10-minute head start is over.
-Renew Posts
If you want to renew a post to gain more exposure, it will pop to the top of the main and filtered ticket list once you renew.
Step by steps for renewing a post can be found HERE
-Verified Account
Your account will proudly display a Gold Member badge.
For more information and the option to go Gold follow this link
Managing your Gold Account
Hey, thanks for being a Gold Member! We greatly appreciate your support of the face value ticket movement. It wouldn't be possible if it wasn't for fans like YOU!
Manage your Gold subscription:
- Go to the drop down menu on the right side of your navigation bar
- Click on the "settings" option
- Next to Billing you will see a Membership tab
- Review your subscription, update card on file, view your gold history, cancel gold membership renewal
A shortcut to get to this page will be found HERE
Setting Up Alerts:
- Use the drop down on the right side of the navigation bar to select Alerts
- Click the blue Create Alert button
- Search performer, event, and if you would like notifications for buying, selling, or trading
- Make sure notifications on your phone settings are ON for CashorTrade
- Get alerts for the exact ticket you are looking for when it is posted!
Renewing A Post:
- Click the menu drop down
- Select My Posts/Offers
- Find the post you wish to renew
- Click "options"
- Press "renew"
Saving A Search:
- Go to your menu button in the navigation bar
- Select the gold Alerts tab
- Scroll down to Saved Searches
- Click You have no saved searches yet, click Want to make one?
Notifications
How will I be notified when a member contacts me?
We send email, text and/or push notifications.
Every time a member responds, commits, pays, ships, or reviews, a notification is sent. Depending on your notification settings, you could receive email, SMS/text messages, and push notifications.
If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.
Can I shut off notifications?
Yes, but we don't recommend it. It's important to be responsive to messages related to your transaction; this will improve your reputation in the network.
If you wish to change your settings, you can do so here: https://cashortrade.org/settings/. From there, click on the "Notifications" sub-tab to view your current notifications settings.
How to delete a ticket alert
To delete a Ticket Alert, go to My Alerts in the Menu and click the "..." on the right side of the alert. From there, you can choose to Delete the alert.
Ticketing Issues
What do I do if my tickets won't scan when I get to the venue?
It's very important that you follow these steps to confirm that a ticket is not valid. If you do not confirm the ticket is invalid, you will not get a refund. Please do not ignore the 5 steps below, buy another ticket, and then request a refund the next day.
- If you have a mobile ticket, turn the brightness up on your phone screen and try again.
- Try a different scanner from a different venue staff person.
- If it is a hard ticket or if the ticket won't scan, visit the box office. Ask them to scan the ticket. If it doesn't work, ask the box office why and get a receipt or other proof from them that the ticket was invalid. The best proof you can get is a video of the ticket not scanning.
- Click the "Report Issue with Ticket" button and let the seller know the ticket did not scan.
- Create a support ticket on CashorTrade. We are notified and will be in touch.
Please be sure to report validity issues immediately & always reach out to the seller as they can likely help to get your ticket reissued.
Note: All ticket disputes need to be reported within 24 hours of the conclusion of an event.
I lost my ticket. What do I do?
Bummer! This is a fan community. We'll do what we can to help you out and the seller will too.
- For hard tickets or PDFs that were sent to you on CashorTrade: go to your chat with the seller and ask for their help. The seller may be able to email it to you again. If not, they may be able to call the box office and have the ticket reissued for you at will call under your name.
- For Ticketmaster transfers, or any other transfer where the order was put in your name, contact the primary ticketing company with your order number.
My event was cancelled or postponed. What do I do?
We will notify the buyer and the seller if we learn of an event being cancelled or postponed. If you find out an event is cancelled before we notify you, please submit a support ticket and let us know.
- For hard tickets and mobile tickets sent via CashorTrade to the buyer, the seller will request the refund of their original purchase on the primary market. Once the seller has been refunded, CashorTrade will refund the buyer. In certain cases, the seller is required to return hard tickets to the primary ticketing company to obtain the refund. In these cases, the buyer should promptly mail the hard tickets back to the seller. We allow 30 days from the date the event was cancelled for the seller to receive their refund from the primary ticketing company. After that 30 days, CashorTrade will process the refund to the buyer and the seller's card on file will be charged if the sale was already paid out to recover the payout and push the refund back to the buyer.
- Postponed events are handled on a case-by-case basis. Sellers are prohibited from reselling or invalidating tickets they have sold to postponed events. Please submit a support ticket if an event is postponed and you are requesting a refund.
CashorTrade is not responsible for refunding any cancelled or postponed events if the primary ticketing company does not offer a refund.
What Happens When I Report Another Member?
We sure hope you do not need to report another member, but if you do, a support team member will be immediately be notified and will review their account and activity. Once reviewed, we will take the appropriate action.
You can see exactly how to report a member HERE
What Happens When I Report An Issue With My Tickets?
We sure hope you do not have any ticket issues, if you do though, here is what happens...
- The payment is immediately put on hold
- A support ticket is created for both you and the other member you are buying from or selling to
- One of our team members is alerted and will look into the ticket and reach out to you as quickly as possible
- A reissue or refund will take place
Note: If a member has clicked the "report issue with your ticket" button, payouts will be put on hold until the matter is reviewed by one of our support team members.
Don't file a chargeback if you need a refund.
If you have a ticketing issue and need a refund, please open a support ticket with CashorTrade so we can assist you with the issue. We can all work together to rectify an issue.
By issuing a chargeback with the bank, it is damaging to the platform, often times refunds will take much longer, and the account is subject to an additional $25 fee.
Please give CashorTrade the opportunity to help resolve the issue. We are in this together!
What if my DICE tickets are non-transferrable?
If your event does not allow transfer, an option is to allow your buyer access to your app. You can set a temporary password and change it once the event occurs. This will give them access to the pass, without having to transfer.
The CashorTrade Community
What is CashorTrade?
CashorTrade.org is the world's first, fair trade marketplace where fans ethically buy, sell, and trade tickets for face value. Since the organization's inception in February 2009, the community has grown to almost 250,000+ fans worldwide.
Creators Dusty and Brando would like to THANK YOU all for EMBRACING THE FACE!
To learn more about CashorTrade, check out our About page.
International Users and Account Information
A majority of the events listed on CashorTrade are US based, so in efforts to reduce fraudulant activity international users may be asked to verify their identity, payment method(s), and/or physical address.
At this time, only US based phone numbers and credit/debit cards are accepted on the platform.
CashorTrade Marketplace
How do I collect sales tax on as a store owner?
- Determine where you need to charge state sales tax
- Research the state sales tax laws and rate
- Register to collect state sale tax - generally found on the state s Department of Revenue website
- Set up state sales tax rates in your CashorTrade Marketplace
- Pay your state sales tax
What is a "Gold-Member Exclusive" Product?
Our marketplace is free for buyers and sellers. For this reason, we encourage our sellers to offer one or more products in their stores that are exclusively available to CashorTrade Gold members as a way of supporting our platform.
Gold Member Pricing
Products within the CashorTrade Marketplace may be given a Gold member price. This discount is applied automatically when logged in as a Gold member and is available immediately to new signups.
How do i import my Etsy items?
Click 'My Stores' > click 'Manage Merchandise' > click '+ Add Merchandise' > click 'Import from Etsy' > enter your Etsy Shop ID > select the items you would like to add > you will then get confirmation that your merchandise has been added.
Note: imported merch will appear in your Drafts folder. You must make each item Active for it to appear on the Marketplace.
Manage Posts
How do I create a new post?
Steps for creating a post on CashorTrade:
https://cashortrade.org/account/post/create/
- Click "Create Post" in the navbar.
- Under the heading "Select Post Type," choose "Seeking", "Selling", or "Trading."
- In either case, type in the name of the artist, team, or festival in the search box.
- Next, select the event date and then click SAVE.
- Next, enter the quantity of tickets for a given event; the per ticket price; and seating location, section, row, and seat (where applicable).
- Additional events can be added by clicking "+ Add more tickets".
- Next, give your post a title and a description.
- Click here to learn what makes a great sale post.
- Next, an optional image can be added.
- Next, under the heading "Ticket Type", choose between "Electronic Transfer," "Mobile / PDF," "Physical," or "Will Call." See below.
- Next, select the post's exposure: "Public" (everyone can see it), "Friends" (only your CashorTrade friends can see it), "Specific Person" (for a specific CashorTrade member or anyone else with an email address), or "Gold Members & Friends."
- Lastly, agree to our terms and then click Submit Post
Electronic and PDF Transfers
There are several ticketing companies that offer customers the ability to transfer tickets to others: Ticketmaster, Ticketfly, Flash Seats, CID, Event Brite, AXS, and more.
- If transferable via the original ticketing company, select the appropriate company and select whether you are already in possession of the tickets.
- If not, you can upload it to a conversation with a prospective buyer; take care not to expose barcodes!
- In either case, select the date you'll be able to transfer the tickets.
- Next, the seller can choose to pay for the shipping cost or to pass it on to the buyer.
- For more on electronic transfers, click here.
Physical ticket transfers
The shipping option requires that tickets be transferred via USPS with insurance; the tracking number should then be shared with the buyer or co-trader. For more information, click here.
Will call ticket transfers (sales, trades)
PLEASE NOTE: for a new buyer to pick up tickets you purchased at Will Call, they may need a photocopy of the ID of the ORIGINAL BUYER, the last 4 digits of the credit card that was used to purchase the ticket, and a copy of the receipt or order number from the original purchase. If the new buyer is not given this information and is unable to pick up the ticket, you will not get paid out.
How do I renew, duplicate, close, edit, and delete posts?
Post renewal, closing, deletion, and duplication
https://cashortrade.org/account/posts/all/
- Navigate to your posts by selecting "My posts" from the menu in the navbar.
- Every ticket listed will include an "Options" button.
- The Options menu allows for closing, deleting, and duplicating a given post. (Please know by "deleting" a post, this will archive it, so it is removed from the ticket feed, but you will be able to see it from your dashboard when logged in)
- To learn more about editing a post, see here.
Editing a post
- Go through the steps above, then adjust the information you wish to be different from your original post
- Agree to the Terms and Conditions again and save the post
NOTE: Once a post is edited, it will ask the buyer to recommit. If you are having trouble moving to the shipping or review process, it likely needs to be recommitted. If it is not giving you that option, you can create a support ticket, and we will move the sale forward for you.
What kinds of posts can I make?
Sales
These details are generally useful to include in the title of your post. You can always add more information in the post description.
- Performer name, venue and/or date
- Quantity of tickets
- Seat section and/or row
- What you're looking for in return
"In Search of" (ISO) posts
Unlike other secondary ticket resale websites, CashorTrade lets you harness the power of a social network. You can add posts stating that you are searching for a specific ticket. This is commonly abbreviated as "ISO" (in search of). You will receive an email, text and notification within your CashorTrade inbox when a member that has the ticket you want contacts you.
Trading multiple tickets
CashorTrade does not limit the amount of tickets you can add to a post. You can add tickets for multiple events, festivals and performers. CashorTrade is super flexible.
Just make sure you tag your events when you compose your post. This will ensure your tickets are properly indexed in our system and give the best visibility.
What is a flag?
A flag is a notification from users that a post does not meet the CashorTrade Face Value Policy. Please use flags judiciously - they alert us and the system of a post that does not meet policy. Flagged posts are subject to review and removal.
Payment
What payment methods are currently accepted on CashorTrade?
All users must have a valid Visa, Mastercard, or Discover Card on file. Unfortunately, our payment processor is not accepting American Express at this time.
- Buyers will need a valid card linked to their account to make purchases
- Sellers will need a valid card as well as a PayPal account linked to their CashorTrade account in order for payouts to process.
Are there payment limitations?
Paying with Paypal, Venmo, Western Union, cash in person, or any other way than via credit or debit card on our platform is a violation of our Terms of Service.
Your trade is not protected and it may lead to the suspension or termination of your account. If someone asks you to pay outside of the platform, they could be a scammer. Please notify us immediately.
We use Trader's Protection -- a 100% money-back guarantee on all ticket purchases and sales -- to protect both buyers and sellers. To learn more, check out the breakdown and this blog post!
What is a pending payment in PayPal?
A payment from CashorTrade may show as pending before the cash is available in your account. This is part of PayPal's transfer process.
Welcome to the FACE VALUE MOVEMENT! We're helping fans score tickets to sold-out events! #embracetheface Welcome to the FACE VALUE MOVEMENT! We're dedicated to helping fans score tickets to their favorite events. CashorTrade is a social network where fans support one another and buy, sell, and trade tickets for face value. #embracetheface